Privacy Policy

Last Updated: January 23, 2026

Instructive Systems ("we," "our," or "us") operates the CohortAI platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address when you sign up
• Account credentials and profile information
• Payment information (processed securely through third-party providers)
• Communications with us (support requests, feedback)

Learning Data

To provide personalized learning experiences, we collect:

• Conversation history with your AI tutor
• Learning progress and performance data
• Quiz and lab exercise responses
• Voice recordings (if you use voice features)
• Knowledge gaps and learning preferences

Automatically Collected Information

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• IP address and location data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

• Provide Services: Deliver personalized AI tutoring and track your learning progress
• Improve CohortAI: Analyze usage patterns to enhance features and content
• Communicate: Send updates, notifications, and support responses
• Security: Protect against fraud and unauthorized access
• Legal Compliance: Meet legal obligations and enforce our terms
• Marketing: Send promotional materials (with your consent)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operations (cloud hosting, payment processing, analytics)
• AI Partners: Technology providers that power our AI tutoring (with appropriate data protection agreements)
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect rights and safety
• Aggregate Data: De-identified, anonymized data for research or marketing

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication protocols
• Secure data centers with industry-standard certifications

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data
• Portability: Receive your data in a structured format
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@instructivesystems.com.

6. Data Retention

We retain your information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements

Learning data may be retained to improve AI models, but will be anonymized when practical.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage and improve performance
• Provide personalized content
• Enable security features

You can control cookies through your browser settings. Disabling cookies may limit functionality.

8. Children's Privacy

CohortAI is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

11. AI and Machine Learning

CohortAI uses artificial intelligence to provide personalized learning. Your learning data helps train and improve our AI models. We take steps to protect your privacy, including:

• Anonymizing data used for model training when possible
• Implementing differential privacy techniques
• Regular audits for bias and fairness

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance.

13. Contact Us

For questions or concerns about this Privacy Policy, contact us:

Instructive Systems
Email: privacy@instructivesystems.com
General Inquiries: hello@instructivesystems.com
Website: instructivesystems.com

14. Jurisdiction-Specific Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of the sale of personal information (which we do not engage in).

European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation, including rights to access, rectification, erasure, and data portability. You also have the right to lodge a complaint with a supervisory authority.